It not only reflects the dramatic change that has emerged in modern-day dynamics of video calling but also shows end users greater inclination towards media-based social engagement and interaction where Paltalk appears to be the most trusted and top trending application for live chat anytime anywhere.It is highly important to clearly determine your purpose of using a live chat application.Video chat is dramatically more memorable, however, since it engages customers on the human level; the Customer Care Institute found that over this same three-day period, those who chatted with a company by video remembered the interaction 95% of the time. As with any new technology, the devil is in the details.
At the same time, video chat cuts costs internally through the reduction of travel expenses.This gives you the time to stand out among the crowd and differentiate your customer service like Amazon did with its Kindle e-readers and its in-app video chat support, Mayday.Customer support is more important than ever, and offering easy video chat both pre- and post-sales can definitely turn heads. Only three percent of online shoppers remember text three days later, according to an extensive survey conducted by the Customer Care Institute. That’s assuming your video chat works reliably, however.Video chat can help you strike the right balance between buyers just browsing your products and having their questions answered before purchasing something.The value of chat is proven, with roughly 90% of customers saying live chat is helpful, according to an ATG Global Consumer Trends study.